Hastings & Rother Mediation Service has been given your name, contact details and information relevant to the case by the referral agency (or by you if you contacted us directly). While the mediation case is open we will use this information to make appointments with you and to keep you informed throughout the case.
All data is stored securely. We will not share your personal information with anyone outside the Mediation Service, without your permission unless we hear of a risk of serious harm. We retain case files for up to 3 years (6 years for family mediation clients), after which time both paper and electronic records are securely destroyed.
You have a right to obtain a copy of the personal information we hold about you. You also have a right to ‘be forgotten’ (subject to restrictions under law) which means you can ask for information we hold about you to be deleted from our records. We can only do this after the case has been closed as we need the information while the case is open. You also have the right to complain to the ICO (Information Commissioner’s Office) if you think there is a problem with the way we are handling your data.